Net Expansion Rate (NER)

Revenue growth from existing customers - a measure of “Growth Endurance”.

[ { "0": "", "1": "Self-Serve SaaS", "2": "Serviced SaaS", "3": "CGES Index" }, { "0": "2025", "1": "107%", "2": "115%", "3": "110%" } ]

  • bullet

    Typically globally leading Enterprise SaaS companies expand their revenues from existing companies ~10-20% Y-o-Y

  • bullet

    Dollar-Based Net Expansion Rates for CGES companies have remained resilient at ~110% over the last two years, indicating that existing customers continue to expand spending despite a more measured macro environment.

  • bullet

    The stability of this metric underscores the sticky nature of Enterprise SaaS products and their ability to drive durable growth through cross-sell and upsell opportunities.