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#016 Pandemic and its Multi fold Impact on Future of Work

Mon, 08 Jun 2020 13:01:59 GMT

Globally, organizations have been forced to move their workforce remote, almost instantly, without any opportunity to plan or prepare for this new reality. While it’s been extremely challenging for several businesses, it has also created opportunities for as many and accelerated certain value-creation opportunities that have been around but struggled with adoption hitherto.

It’s important to acknowledge that we have never been as prepared as a species to adopt this new way of working from a technology infrastructure perspective – be it the ubiquitous availability of fast connectivity, or the unmatched prowess of cloud computing, allowing us to be ‘online’ anytime anywhere!

We believe this new and accelerated ‘Future of Work’ is further empowered by the sudden and unexpected urgency for businesses to go digital and the growing adoption of artificial intelligence, that have significant and permanent on the workplace, the workforce, and the nature of work itself.

  1. The Workplace - Organizations will change how they work

Improving internal business operations is a benefit on par with enhancing products and services. The AI-aided process reduces actionable events, enabling the professionals to easily manage highly complex operations and make better, data-backed decisions and be more creative

  1. The Workforce - Resource models will change:

Organizations will have to work around growing prevalence and acceptance on floating resources, workforce not committing to a single job, resource sharing models where specializations will be paramount

  1. The Nature of Work – High-end skills will dominate

With increased dependence and process-oriented tasks taken care of by automation, there is an increased need to consider both the dynamic nature of jobs and the equally dynamic potential of people to reinvent themselves. To do this effectively, organizations need to focus on building workforce resilience for both the short and the long term—a focus that can allow organizations to increase their resilience in the face of constant change

Emerging Opportunities

These changing models and dynamics will give rise to the need for Cognitive Collaboration; and will be applicable and embraced across Healthcare, Education, BFSI, Retail & E commerce, Enterprises including SMEs and Manufacturing facilities

Cognitive collaboration where data may be obtained from many relevant sources, including sensors, bots, enterprise applications such as CRM, Internet of Things (IoT) sensors, people profiles, insights into enterprise calendars and meeting resources, health record, learning patterns, and social data. When combined with analytics that identifies patterns and relational clusters for individuals, teams, organizations, and customer insights, the results can present the right information, to the right team, at the right time and place

New use-cases and cross-platform collaborations will continue to evolve … only far more rapidly!

- Nanika

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